Inbound Call Center services
Order Taking is the process of taking inbound phone calls form customers that are inquiring about a product or service. In many cases we are able to increase closing ratios while at the same time lower overhead cost.
Customer Service should never be comprimized. They say, "it's much easier to keep the the customers you have than to get new ones".
Help Desk;
Outbound Call center services
Lead Generation, we are the lead generation masters with over 7 years of call center lead generation experience. We generate leads, do live transfers for mortgage, insurance, loan modification, debt settlement as well as B2b lead generation.
Appointment Setting; Let our highly trained and friendly telemarketers call potential customers on your behalf and set appointments to meet with you face to face or just set a call back appointment.
Telemarketing Surveys are a great way to do market research or gadge customer satisfaction and user feedback.
Non-Voice Processes
Custom List Building
Chat Support
Web site Design
SEO Services
Call Center Seat Leasing
Seat leasing
is a turn key call center solution that enables you to pay one flat monthly rate per telemarketing work station. Options include unlimited calls, full monitoring, call barging and 100% voice recording. Upon special request, we can even throw in a web cam so you can see your agents while they are making calls for you. It's as if they were in the room next door but at a fraction of the cost.
Call center seat leasing puts you in the captains chair of your own process but without the overhead of owning the call center.
our client list is impressive
We have helped lower cost for some of the biggest institutions in the world.