Philippines Call Center Outsourcing

As the CEO of Philippines-call-center.com I wanted to provide our guest with a unique view of call center outsourcing.  I started out in the call center industry with just 4 telemarketing agents in my Orlando real estate/mortgage office.  These agents did everything from answering inbound sales calls and simple customer service issues to outbound lead generation for our real estate agents and loan officers.  Due to the high cost and even higher turn over of running my own in-house telemarketing operation, it wasn’t long before I started looking at overseas options.

My first offshore call center solution was to hire a company in Bangalore, India.  I had to invest considerable amounts of money trying out different call centers until I found the one that was the right fit, or in other words the lessor of the evils, because they all had drawbacks including thick accents.  Finally, I was able to achieve success with a call center there and things grew fast.  Due to the tremendous cost savings it wasn’t long before I had built up 50 seats of telemarketing agents there.  After 9 months of successes and some failures along the way as well, I decided travel to India to help train and manage the team.  Since call center operations  had become the lifeline of my business I viewed no other option.